CONTANMARKET is committed to providing high-quality products and excellent customer service to our clients. This policy outlines our standards and procedures for conducting business with our customers.

Registration and Account Information To place an order customers are required to create an account. Customers must provide accurate and up-to-date information when registering, including their name, business name, address, and contact information. Customers are responsible for maintaining the confidentiality and security of their account information, including their username and password.

Pricing and Payment CONTANMARKET offers competitive pricing on our products. Prices are subject to change without notice. Payment must be made in full at the time of purchase using one of our accepted payment methods, which include credit cards, debit cards & bank transfers.

Ordering and Delivery Customers can place orders online using our website. Orders must be placed by the deadline indicated on our website to ensure delivery on the requested date. Delivery fees may apply and will be calculated based on the size and weight of the order and the delivery location.

Returns & Refunds: We understand that occasionally, a customer may receive a defective or incorrect item. In such cases, customers must contact us within 24 hours of delivery to report the issue and arrange for a replacement or refund.

Returned items must be in their original packaging and unused condition. We reserve the right to inspect returned items before issuing a replacement or refund. Customers are responsible for the shipping costs associated with returning the item unless the error was on our part.

If a refund is issued, it will be credited back to the original payment method. Refunds may take several business days to appear on the customer’s account, depending on the payment processor’s policies.

Please note that we do not accept returns for any other reason than those outlined above. We appreciate your understanding in this matter.

Published Images CONTANMARKET may publish images of our products on our website or in promotional materials. These images are intended to provide an accurate representation of the products we offer, but please note that the actual products may vary slightly in appearance.

All images published by our wholesale online supermarket are the property of our company and may not be reproduced, copied, or used without our written permission. Any unauthorized use of our images is strictly prohibited and may result in legal action.

Shipping Terms with Third-Party Suppliers CONTANMARKET may work with third-party suppliers to fulfill orders. In such cases, the shipping terms will be based on the agreement between our company and the third-party supplier.

We will make every effort to ensure that our customers are informed of any changes to the shipping terms or estimated delivery times due to our use of third-party suppliers. However, please note that we may not always have full control over the shipping process when a third-party supplier is involved.

Customers will be responsible for any additional shipping fees associated with using a third-party supplier. Any such fees will be communicated to the customer before the order is placed.

Please note that in the rare event that a package is lost during shipment, CONTANMARKET will work with the third-party supplier to investigate the issue and resolve the situation as quickly as possible. We will make every effort to keep the customer informed during this process and work towards a satisfactory resolution, which may include issuing a replacement or refund.

Privacy and Security CONTANMARKET is committed to protecting the privacy and security of our customers’ information. We use industry-standard security measures to protect customer information and do not share customer information with third parties except as necessary to process orders and deliveries.

Customer Service CONTANMARKET is committed to providing excellent customer service. Customers can contact us by email or phone during business hours to ask questions or address any concerns they may have.

Compliance with Laws and Regulations CONTANMARKET is committed to complying with all applicable laws and regulations governing our business, including but not limited to consumer protection, data protection, and privacy laws.

Amendments to Policy CONTANMARKET reserves the right to amend this policy at any time without notice. Customers are encouraged to review this policy periodically to ensure that they are aware of any changes.

Cancellation due to security concerns: We take the security of our customers very seriously and reserve the right to cancel any order that we believe may be fraudulent or high-risk. Orders may be cancelled if the billing address or zip does not match the registered one at the credit card or if a high-risk internet connection is used to place the order.

If you have any questions or concerns about our cancellation policy due to security concerns, please do not hesitate to contact us.